This report focuses on the global Computer Telephony Integration Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Computer Telephony Integration Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius
Market segment by Type, the product can be split into
Cloud Based
On-Premise
The Cloud Based type has the largest market share segment, with 82% and the fastest growth
Market segment by Application, split into
Large Enterprises
SMEs
Large Enterprises occupied the largest application market share of 57.88%, and SMEs was the fastest growing application
Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Computer Telephony Integration Software status, future forecast, growth opportunity, key market and key players.
To present the Computer Telephony Integration Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Computer Telephony Integration Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
The key players covered in this study
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius
Market segment by Type, the product can be split into
Cloud Based
On-Premise
The Cloud Based type has the largest market share segment, with 82% and the fastest growth
Market segment by Application, split into
Large Enterprises
SMEs
Large Enterprises occupied the largest application market share of 57.88%, and SMEs was the fastest growing application
Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Computer Telephony Integration Software status, future forecast, growth opportunity, key market and key players.
To present the Computer Telephony Integration Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Computer Telephony Integration Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Computer Telephony Integration Software Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud Based
1.4.3 On-Premise
1.5 Market by Application
1.5.1 Global Computer Telephony Integration Software Market Share by Application (2019-2025)
1.5.2 Large Enterprises
1.5.3 SMEs
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Computer Telephony Integration Software Market Size
2.2 Computer Telephony Integration Software Growth Trends by Regions
2.2.1 Computer Telephony Integration Software Market Size by Regions (2019-2025)
2.2.2 Computer Telephony Integration Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
3 Market Share by Key Players
3.1 Computer Telephony Integration Software Market Size by by Players
3.1.1 Global Computer Telephony Integration Software Revenue by by Players (2014-2019)
3.1.2 Global Computer Telephony Integration Software Revenue Market Share by by Players (2014-2019)
3.1.3 Global Computer Telephony Integration Software Market Concentration Ratio (CR5 and HHI)
3.2 Computer Telephony Integration Software Key Players Head office and Area Served
3.3 Key Players Computer Telephony Integration Software Product/Solution/Service
3.4 Date of Enter into Computer Telephony Integration Software Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Computer Telephony Integration Software Market Size by Type (2014-2019)
4.2 Global Computer Telephony Integration Software Market Size by Application (2014-2019)
5 North America
5.1 North America Computer Telephony Integration Software Market Size (2014-2019)
5.2 Computer Telephony Integration Software Key Players in North America
5.3 North America Computer Telephony Integration Software Market Size by Type
5.4 North America Computer Telephony Integration Software Market Size by Application
6 Europe
6.1 Europe Computer Telephony Integration Software Market Size (2014-2019)
6.2 Computer Telephony Integration Software Key Players in Europe
6.3 Europe Computer Telephony Integration Software Market Size by Type
6.4 Europe Computer Telephony Integration Software Market Size by Application
7 China
7.1 China Computer Telephony Integration Software Market Size (2014-2019)
7.2 Computer Telephony Integration Software Key Players in China
7.3 China Computer Telephony Integration Software Market Size by Type
7.4 China Computer Telephony Integration Software Market Size by Application
8 Japan
8.1 Japan Computer Telephony Integration Software Market Size (2014-2019)
8.2 Computer Telephony Integration Software Key Players in Japan
8.3 Japan Computer Telephony Integration Software Market Size by Type
8.4 Japan Computer Telephony Integration Software Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Computer Telephony Integration Software Market Size (2014-2019)
9.2 Computer Telephony Integration Software Key Players in Southeast Asia
9.3 Southeast Asia Computer Telephony Integration Software Market Size by Type
9.4 Southeast Asia Computer Telephony Integration Software Market Size by Application
10 India
10.1 India Computer Telephony Integration Software Market Size (2014-2019)
10.2 Computer Telephony Integration Software Key Players in India
10.3 India Computer Telephony Integration Software Market Size by Type
10.4 India Computer Telephony Integration Software Market Size by Application
11 Central & South America
11.1 Central & South America Computer Telephony Integration Software Market Size (2014-2019)
11.2 Computer Telephony Integration Software Key Players in Central & South America
11.3 Central & South America Computer Telephony Integration Software Market Size by Type
11.4 Central & South America Computer Telephony Integration Software Market Size by Application
12 International Players Profiles
12.1 Five9
12.1.1 Five9 Company Details
12.1.2 Company Description and Business Overview
12.1.3 Computer Telephony Integration Software Introduction
12.1.4 Five9 Revenue in Computer Telephony Integration Software Business (2014-2019))
12.1.5 Five9 Recent Development
12.2 Salesforce
12.2.1 Salesforce Company Details
12.2.2 Company Description and Business Overview
12.2.3 Computer Telephony Integration Software Introduction
12.2.4 Salesforce Revenue in Computer Telephony Integration Software Business (2014-2019)
12.2.5 Salesforce Recent Development
12.3 RingCentral
12.3.1 RingCentral Company Details
12.3.2 Company Description and Business Overview
12.3.3 Computer Telephony Integration Software Introduction
12.3.4 RingCentral Revenue in Computer Telephony Integration Software Business (2014-2019)
12.3.5 RingCentral Recent Development
12.4 Twilio
12.4.1 Twilio Company Details
12.4.2 Company Description and Business Overview
12.4.3 Computer Telephony Integration Software Introduction
12.4.4 Twilio Revenue in Computer Telephony Integration Software Business (2014-2019)
12.4.5 Twilio Recent Development
12.5 Enghouse Interactive
12.5.1 Enghouse Interactive Company Details
12.5.2 Company Description and Business Overview
12.5.3 Computer Telephony Integration Software Introduction
12.5.4 Enghouse Interactive Revenue in Computer Telephony Integration Software Business (2014-2019)
12.5.5 Enghouse Interactive Recent Development
12.6 NewVoiceMedia (Vonage)
12.6.1 NewVoiceMedia (Vonage) Company Details
12.6.2 Company Description and Business Overview
12.6.3 Computer Telephony Integration Software Introduction
12.6.4 NewVoiceMedia (Vonage) Revenue in Computer Telephony Integration Software Business (2014-2019)
12.6.5 NewVoiceMedia (Vonage) Recent Development
12.7 Genesys
12.7.1 Genesys Company Details
12.7.2 Company Description and Business Overview
12.7.3 Computer Telephony Integration Software Introduction
12.7.4 Genesys Revenue in Computer Telephony Integration Software Business (2014-2019)
12.7.5 Genesys Recent Development
12.8 Zendesk
12.8.1 Zendesk Company Details
12.8.2 Company Description and Business Overview
12.8.3 Computer Telephony Integration Software Introduction
12.8.4 Zendesk Revenue in Computer Telephony Integration Software Business (2014-2019)
12.8.5 Zendesk Recent Development
12.9 Freshworks
12.9.1 Freshworks Company Details
12.9.2 Company Description and Business Overview
12.9.3 Computer Telephony Integration Software Introduction
12.9.4 Freshworks Revenue in Computer Telephony Integration Software Business (2014-2019)
12.9.5 Freshworks Recent Development
12.10 NICE inContact
12.10.1 NICE inContact Company Details
12.10.2 Company Description and Business Overview
12.10.3 Computer Telephony Integration Software Introduction
12.10.4 NICE inContact Revenue in Computer Telephony Integration Software Business (2014-2019)
12.10.5 NICE inContact Recent Development
12.11 Nextiva
12.12 Talkdesk
12.13 Jive Communications (LogMeIn)
12.14 Ameyo
12.15 Aircall
12.16 Tenfold
12.17 Ozonetel
12.18 InGenius
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Computer Telephony Integration Software Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud Based
1.4.3 On-Premise
1.5 Market by Application
1.5.1 Global Computer Telephony Integration Software Market Share by Application (2019-2025)
1.5.2 Large Enterprises
1.5.3 SMEs
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Computer Telephony Integration Software Market Size
2.2 Computer Telephony Integration Software Growth Trends by Regions
2.2.1 Computer Telephony Integration Software Market Size by Regions (2019-2025)
2.2.2 Computer Telephony Integration Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
3 Market Share by Key Players
3.1 Computer Telephony Integration Software Market Size by by Players
3.1.1 Global Computer Telephony Integration Software Revenue by by Players (2014-2019)
3.1.2 Global Computer Telephony Integration Software Revenue Market Share by by Players (2014-2019)
3.1.3 Global Computer Telephony Integration Software Market Concentration Ratio (CR5 and HHI)
3.2 Computer Telephony Integration Software Key Players Head office and Area Served
3.3 Key Players Computer Telephony Integration Software Product/Solution/Service
3.4 Date of Enter into Computer Telephony Integration Software Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Computer Telephony Integration Software Market Size by Type (2014-2019)
4.2 Global Computer Telephony Integration Software Market Size by Application (2014-2019)
5 North America
5.1 North America Computer Telephony Integration Software Market Size (2014-2019)
5.2 Computer Telephony Integration Software Key Players in North America
5.3 North America Computer Telephony Integration Software Market Size by Type
5.4 North America Computer Telephony Integration Software Market Size by Application
6 Europe
6.1 Europe Computer Telephony Integration Software Market Size (2014-2019)
6.2 Computer Telephony Integration Software Key Players in Europe
6.3 Europe Computer Telephony Integration Software Market Size by Type
6.4 Europe Computer Telephony Integration Software Market Size by Application
7 China
7.1 China Computer Telephony Integration Software Market Size (2014-2019)
7.2 Computer Telephony Integration Software Key Players in China
7.3 China Computer Telephony Integration Software Market Size by Type
7.4 China Computer Telephony Integration Software Market Size by Application
8 Japan
8.1 Japan Computer Telephony Integration Software Market Size (2014-2019)
8.2 Computer Telephony Integration Software Key Players in Japan
8.3 Japan Computer Telephony Integration Software Market Size by Type
8.4 Japan Computer Telephony Integration Software Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Computer Telephony Integration Software Market Size (2014-2019)
9.2 Computer Telephony Integration Software Key Players in Southeast Asia
9.3 Southeast Asia Computer Telephony Integration Software Market Size by Type
9.4 Southeast Asia Computer Telephony Integration Software Market Size by Application
10 India
10.1 India Computer Telephony Integration Software Market Size (2014-2019)
10.2 Computer Telephony Integration Software Key Players in India
10.3 India Computer Telephony Integration Software Market Size by Type
10.4 India Computer Telephony Integration Software Market Size by Application
11 Central & South America
11.1 Central & South America Computer Telephony Integration Software Market Size (2014-2019)
11.2 Computer Telephony Integration Software Key Players in Central & South America
11.3 Central & South America Computer Telephony Integration Software Market Size by Type
11.4 Central & South America Computer Telephony Integration Software Market Size by Application
12 International Players Profiles
12.1 Five9
12.1.1 Five9 Company Details
12.1.2 Company Description and Business Overview
12.1.3 Computer Telephony Integration Software Introduction
12.1.4 Five9 Revenue in Computer Telephony Integration Software Business (2014-2019))
12.1.5 Five9 Recent Development
12.2 Salesforce
12.2.1 Salesforce Company Details
12.2.2 Company Description and Business Overview
12.2.3 Computer Telephony Integration Software Introduction
12.2.4 Salesforce Revenue in Computer Telephony Integration Software Business (2014-2019)
12.2.5 Salesforce Recent Development
12.3 RingCentral
12.3.1 RingCentral Company Details
12.3.2 Company Description and Business Overview
12.3.3 Computer Telephony Integration Software Introduction
12.3.4 RingCentral Revenue in Computer Telephony Integration Software Business (2014-2019)
12.3.5 RingCentral Recent Development
12.4 Twilio
12.4.1 Twilio Company Details
12.4.2 Company Description and Business Overview
12.4.3 Computer Telephony Integration Software Introduction
12.4.4 Twilio Revenue in Computer Telephony Integration Software Business (2014-2019)
12.4.5 Twilio Recent Development
12.5 Enghouse Interactive
12.5.1 Enghouse Interactive Company Details
12.5.2 Company Description and Business Overview
12.5.3 Computer Telephony Integration Software Introduction
12.5.4 Enghouse Interactive Revenue in Computer Telephony Integration Software Business (2014-2019)
12.5.5 Enghouse Interactive Recent Development
12.6 NewVoiceMedia (Vonage)
12.6.1 NewVoiceMedia (Vonage) Company Details
12.6.2 Company Description and Business Overview
12.6.3 Computer Telephony Integration Software Introduction
12.6.4 NewVoiceMedia (Vonage) Revenue in Computer Telephony Integration Software Business (2014-2019)
12.6.5 NewVoiceMedia (Vonage) Recent Development
12.7 Genesys
12.7.1 Genesys Company Details
12.7.2 Company Description and Business Overview
12.7.3 Computer Telephony Integration Software Introduction
12.7.4 Genesys Revenue in Computer Telephony Integration Software Business (2014-2019)
12.7.5 Genesys Recent Development
12.8 Zendesk
12.8.1 Zendesk Company Details
12.8.2 Company Description and Business Overview
12.8.3 Computer Telephony Integration Software Introduction
12.8.4 Zendesk Revenue in Computer Telephony Integration Software Business (2014-2019)
12.8.5 Zendesk Recent Development
12.9 Freshworks
12.9.1 Freshworks Company Details
12.9.2 Company Description and Business Overview
12.9.3 Computer Telephony Integration Software Introduction
12.9.4 Freshworks Revenue in Computer Telephony Integration Software Business (2014-2019)
12.9.5 Freshworks Recent Development
12.10 NICE inContact
12.10.1 NICE inContact Company Details
12.10.2 Company Description and Business Overview
12.10.3 Computer Telephony Integration Software Introduction
12.10.4 NICE inContact Revenue in Computer Telephony Integration Software Business (2014-2019)
12.10.5 NICE inContact Recent Development
12.11 Nextiva
12.12 Talkdesk
12.13 Jive Communications (LogMeIn)
12.14 Ameyo
12.15 Aircall
12.16 Tenfold
12.17 Ozonetel
12.18 InGenius
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
